SO YOU THINK YOUR PHONE COMPANY IS HOPELESS!

By all accounts, the world's worst phone company is the major provider in Britain: BT. There is a good example of the way BT treat customers just up on Wicked Thoughts. A customer had to post his complaint on YouTube in order to get them to talk to him. A phone company that refuses to talk is pretty strange, isn't it?

But I am sure that many American readers have plenty of gripes with their phone company too. I myself have had innumerable run-ins with Australian phone companies. Talking to Telstra via their phone help-line or their email help-line is quite hopeless. You either get an insincere promise to look into it or you get told point-blank that they can't help you. Either way you have wasted your time.

Fortunately, there is a tiny chink in Telstra's armour. If you write to their chief executive you do get a mostly intelligent response and the response sometimes -- but not always -- does fix the problem. So I have only minor gripes with them at the moment. I thought it might be amusing, however, to put up copies of some of the letters I have had to write to them in the last few years. You will see how heavy I sometimes had to get in order to receive a helpful response. You can read the letters on Pondlife.

I imagine that there is already such a thing elsewhere but if I get enough emails telling of bad experiences that readers have had with their phone company, maybe I could start a site to publish such emails. It could well become both popular and a real help to people victimized by arrogant and unresponsive phone companies.

(For more postings from me, see TONGUE-TIED, EDUCATION WATCH INTERNATIONAL, GREENIE WATCH, POLITICAL CORRECTNESS WATCH, FOOD & HEALTH SKEPTIC, GUN WATCH, SOCIALIZED MEDICINE, AUSTRALIAN POLITICS, DISSECTING LEFTISM, IMMIGRATION WATCH INTERNATIONAL and EYE ON BRITAIN. My Home Pages are here or here or here. Email me (John Ray) here.)